HASSLE-FREE RETURN & EXCHANGE 

if you are not happy with your purchase, simply send the item back to us in the original conditions within 7 working days of receiveing it. Before sending any item back, please apply a RMA number. Any parcel without a RMA number will NOT be accepted and will be returned back to the sender.

RETURN ADDRESS:
XCLUSIV Bridal shop
19 CARFAX,HORSHAM
WEST SUSSEX
RH12 1EB
United Kingdom

Phone:   01403-252548 (Wed-Sat10:30-17:30)
Email: enquiries@xclusiv.co.uk

1.  EXCHANGE OR REFUND

If you are not happy with your purchase, simply contact us for a Return Number, its fast and easy!

If you wish to exchange your item with other color, size or even a tailor made one, just contact us for an Exchange Number.
Need the replacement urgently? we suggest exchanging it for an in stock item. Another way of getting your replacement quickly is placing a new order and send the unwanted one back for refund.
 

We are happy to offer refund or exchange under below conditions,

 1). Item is in its original conditions: has not been worn, smells of cologne, perfume, smoke or any other odor, no stains, holes, make up marks or other blemishes; tags must be on;
 2). Return or Exchange Number is required (apply within 7 working days after receiving it);
 3). Item must not be Made to Measure, non-standard colored or Hygiene;
 4). Return within 14 working days of receiving it.
 
Please read when you return your item,
 1). We suggest sending the parcel back to us by recorded delivery, as we take no responsibility for the parcel until we receive it;
 2). we do not refund postage, shipping cost for return or excahnge is on customer's expense.
Sales items can be exchanged for in stock items however cant be refunded. For tock clearance items (Product ID with 'S", for example EDJ1752S/1), sales are final, no refund or exchange can be given.  

2. FAULTY PRODUCTS

If you think you received a faulty item, please inform us within 7 working days, together with your order details and fault description.

3. CANCELLATION

For Made to Measure orders, once the order is placed, we don't accept neither return nor exchange after 24 working hours as they are already in the progress of manufacturing.
For Made to Order items, once order is placed, you can cancel or exchange to other in stock items within 7 days. After 7 days we are unable to cancel your order.